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    Refund and Return policy

    Return and Refund Policy

    Last updated: November 22, 2024

    Thank you for shopping at TRT Balaji Enterprises.

    If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

    The following terms are applicable for any products that You purchased with Us.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



    Definitions

    For the purposes of this Return and Refund Policy:

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TRT Balaji Enterprises.

    • Goods refer to the items offered for sale on the Service.

    • Orders mean a request by You to purchase Goods from Us.

    • Service refers to the Website.

    • Website refers to TRT Balaji Enterprises, accessible from https://trtbalajienterprises.com/

    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


    Your Order Cancellation Rights

    You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

    The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    • By email: sales@trtexports.com

    • By phone number: 04424794456

    We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    • The Goods were purchased in the last 7 days
    • The Goods are in the original packaging

    The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    In case of any refunds approved by TRT BALAJI ENTERPRISES , it will take 6 days for the refund credited to customers account.


    Returning Goods Policy

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    TRT Balaji Enterprises
    No 3, 2nd Street, Rajiv Gandhi Nagar, Nerkundram,
    Chennai - 600 107

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

    We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

    You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.


    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email: sales@trtexports.com

    • By phone number: 04424794456